IT Support

BES employs a skilled team of on-site support engineers that cover the extensive range of skills required for on-site and remote IT support.  Our Help Desk Support Centre allows customers to leverage extensive software and help desk expertise to solve their issues.

The best and most effective way to engage us for IT Support is through our Gold service contract.  The benefits of being on a contract with us are many:

  • Our engineers will diagnose many issues before they become headaches – this will save you down time and many hours of support every year.
  • When you do require support and active work, your company will be prioritised over ad-hoc customers.
  • Peace of mind: there is always someone at the end of the phone to help.

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BES offers
IT Support in Brisbane as part of our Managed Services Solutions. A Managed Services Solution provides continuity of business operations with constant network monitoring, fault detection, active virus prevention, and system administration. 

Download our whitepaper: "The Business Value of Managed Services" to learn more about how Managed Services work, why companies choose them and what to look for in a Managed Services Provider. 


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How does BES provide IT Support Services in Brisbane: 

Do you already have a contract with BES?

  • If you have a contract with BES already, simply sign in to your client portal. 
  • If you are unable to sign in to your client portal, please call 07 3340 5555 to speak to our service desk coordinator.

Don’t have a contract with us but need IT Support?

We have a team of IT support professionals located at our head office in Springwood, Brisbane. Our client network spans over Brisbane, Gold Coast, Ipswich and Redlands. We also provide remote support over the phone or by using support tools to access your systems remotely.

If you are having technical issues at your site, contact us and we will assist. 

  • Call our help desk on 1300 237 487 to speak to our support team and we will organise a solution as soon as possible.
  • Alternatively, you can message us directly using our live chat function, which is located at the bottom right of our website.


We understand the importance of your issues, and the effects downtime can have on your business.  We work hard to communicate effectively and resolve any issues efficiently.

We can help you to maintain your IT network! Contact us for further information about our IT Support Services and we will answer any questions.

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